For resolving issues related to 1Win Poker, the most effective method is to use the online chat available on the poker room’s website. This chat provides answers to frequently asked questions and allows you to connect with a customer support representative. If the website is inaccessible, you can send a request via email. Below, we explain how to contact the support team to quickly resolve any issues.
How to Reach 1Win Poker Support
The easiest way to start a dialogue with support is through the chat on the website. The chat can be accessed by clicking the "24/7" button in the lower-right corner of the screen. After clicking, a form will appear where you need to introduce yourself and describe your issue.
Once the form is submitted, a conversation with a virtual assistant begins. The bot will attempt to provide solutions from a list of common questions. However, describing your problem in detail to the bot may not yield results, as it will typically respond with a generic welcome message.
How to Connect with a Live Representative
- Select any category from the list.
- Click the "Request Operator" button, which is the second-to-last option in the list.
A consultant typically connects within three minutes. If all operators are busy, the wait time may extend up to 10 minutes. To save time, it’s better to describe your issue and share your account ID in the chat beforehand. Files can also be attached to your message.
Note that support assists all 1Win users. To ensure accurate responses, specify that your inquiry pertains to poker rather than other games offered on the site.
Chat histories with customer support are saved. If a previous chat window is closed, you will need to fill out the form again and scroll up in the chat to access the history.
If the poker room’s website is inaccessible, you can send a request to the email address support@1Win.social. To get the fastest and most accurate response, make sure to specify that your issue is related to playing poker.
Overview of 1Win Poker
1Win Poker serves as an additional entertainment option for 1Win's audience, offering poker through both browser access and smartphone apps.. Professional tracking software is not allowed, making the player field weaker compared to traditional poker rooms. At the tables, you’ll often find 100% beginners playing for fun.
Available games include:
- Cash games in Texas Holdem, 4-card Omaha, and 5-card Omaha.
- Multi-table tournaments (MTTs): From freerolls to events with buy-ins of $33.
- Rapid cash games up to NL30.
- Spins with buy-ins ranging from $0.25 to $5.
The most active period for players is from 6:00 PM to 10:00 PM ET, when traffic in the poker room exceeds 700-800 connections. Most action occurs in Texas Holdem cash games with stakes up to NL100.
Players who have tried 1Win Poker often praise the favorable table compositions. At full-ring tables, there are typically 2-3 recreational players, regardless of stakes.
1Win Poker frequently hosts free MTTs. Several times a week, there’s a tournament with a $1,000 prize pool. Daily freerolls are also held for viewers of partnered streamers.
The MTT schedule includes tournaments with buy-ins ranging from $0.20 to $22, with most being rebuy events. Guarantees are typically 50-200 buy-ins.
The poker room’s client software is suitable for professional players. Features include converting stacks into big blinds, a four-color deck option, and customizable table layouts (tile or cascade) for multi-tabling.
1Win Poker offers a loyalty program providing 15% to 50% rakeback. The program includes seven levels. Progress cannot be reversed; your achieved status remains valid until the end of the year, regardless of activity. Promotions also include a bad beat jackpot and rewards up to $1,000 for hitting a royal flush in cash games.
How to Seek Help from Other Poker Players
Sometimes official and public resources fail to provide the necessary information for specific issues. For example, only experienced players can give an objective assessment of opponents’ skill levels. The same applies to questions about verification or payout delays, as real processing times may differ when additional security checks are required.
In such cases, reaching out to other players can be a practical solution. The discussion section of GipsyTeam offers insights from players who share their experiences with customer support and how their issues were resolved.
- Increased first deposit bonus
- Increased rakeback and reloads
- Help with deposits and cashouts
- Access to private freerolls
- Round-the-clock support
Answers to Frequently Asked Questions
Is verification required for playing?
Verification is not mandatory but may be requested on a case-by-case basis, especially during withdrawals.
How can I claim a reward for a royal flush?
Send your account ID, a screenshot of the hand, the hand number, and the table name to support.
What should I do if tournament winnings are not credited to my account?
Contact 1Win Poker support and provide the date, start time, tournament name, and a screenshot showing the prize details.
How do I find my account ID?
Your ID is listed in the "Settings" section of the website. Hover over the user icon in the top-right corner to find the link.
Does support operate in other languages?
Yes, the FAQ in the online chat is available in multiple languages, and support specialists can respond in English.