It’s an oversimplification to call glitches or software problems annoying.
Software failures can ruin a poker player's session, cause tilt, and even make a user leave the room forever. Instead of a profitable game, users find themselves troubleshooting technical issues. All kinds of players suffer from this if they’re unlucky, no matter how experienced.
If you find Americas Cardroom not working, it's crucial to quickly resolve it. Let's discuss what to do.
Common Americas Cardroom Issues
In 2019, WPN's software update caused widespread crashes for weeks. They've since improved, but issues can still occur – and this can be an issue on any poker site or network around the world.
There is no phone number listed for Americas Cardroom support, but they offer a virtual assistant and online contact form. While you troubleshoot and find out why Americas Cardroom is not working, you might consider sending them a message ahead of time.
ACR's website offers detailed troubleshooting for common problems:
- The software won't load: Sometimes the app is not working because of corrupted or incomplete downloads. Therefore, we recommend trying to download the software using another program for surfing the Internet. For example, instead of Google Chrome, use Mozilla Firefox. Deleting cookies and cache in the browser may help.
- Endless version check: When launched, the application sends a request to the server regarding the availability of updates. Sometimes the software freezes at this stage and it will appear it’s not working. To fix the situation, you need to delete the ACR client, cookies, and browser cache. Then, reinstall the Americas Cardroom software. While this process may feel tedious, it will basically reset your system.
- App won't start: Windows 7 and 8 operating systems are becoming a thing of the past, but some computers continue to use them. The software of Winning Poker Network participants does not support Windows 7 and 8 PCs since December 2023. The problem will be solved by switching to Windows 10 and newer versions of the OS.
- Can't log in on a new device: This is a common security feature that companies use to make sure it’s you logging in and not someone trying to access your cashier. If you are on a fresh device or in a new geographical location, ACR records the change and sends a confirmation letter to the registered user's email. The player simply needs to follow the link in the email.
- Cashier issues: For problems with depositing or withdrawing funds, a reset or redownload probably won’t be the solution. Issues related to the cashier are more likely coming from your financial institution or from Americas Cardroom security. In these cases, contacting the site and your bank are the best things to do.
Sometimes ISPs or local governments block access to poker room websites. While a VPN could solve the issue, it could create new problems with the poker room. For example, it could violate terms of service or raise red flags in the site’s security. Proceed carefully, but if you're unsure what to do, contact GipsyTeam's free support service. They're available 7 days a week via online chat, Skype, Telegram, and Discord.
- Increased rakeback and personal bonuses
- Help with deposits and cashouts
- Access to mobile applications
- Solving problems with accounts
- Technical support
- Questions about the site and forum
Quick Summary of Americas Cardroom
Americas Cardroom (ACR Poker) is the flagship of the Winning Poker Network. ACR pioneered online poker, dealing its first real money hand in 2001. ACR launched around the same time as PartyPoker and PokerStars, two brands that are still popular today.
Registered in Costa Rica, Americas Cardroom operates under a Cyprus license. This legal status allows it to accept U.S. players. Your location can sometimes cause problems with logging in, but that will typically prevent you from registering in the first place.
Creating an Americas Cardroom Account
If you want to skip registration because you already play on ACR, just visit the official website and hit “Download” to get the app.
To create an Americas Cardroom account, follow these steps one by one. You’ll be finished within minutes.
1. Visit the official website
2. Click "Sign Up" to make a fresh account. You’ll be asked to create a username and provide some information, such as an email and phone number.
Once you finish, you’ll be prompted to download the Americas Cardroom app.
Americas Cardroom accepts deposits via traditional methods and cryptocurrencies.
If you want to test the waters a bit without depositing, take a look through our freerolls schedule and filter for Americas Cardroom events. We regularly update this list for ACR Poker and other major rooms, so if you don’t see any on one site, check the others. Every day, there are thousands of dollars in the guarantees of these totally free MTTs.
WPN Network Newcomer Bonuses
Americas Cardroom is known for one of the largest matched bonuses in online poker. The room offers a 100% first deposit bonus up to $2,000, with 60 days to clear.
Two rake races with progressive jackpots are worth talking about: The Beast for cash game players, and Sit&Crush for Jackpots and Sit & Go participants. For regulars, these can add a decent financial incentive for playing. Both prize pools depend on player activity.
Find more room rewards in our dedicated Poker Promotions section. Some rewards are there permanently, while other lucrative ones might only last a week or month. In the promo section, you can use filters to sort by site and game type to find what you need. Also, the GipsyTeam Telegram bot can help you track offers tailored to your specific interests.
