CoinPoker Support: An Overview of Assistance Options
Even experienced users occasionally encounter issues while registering or playing on CoinPoker. These can range from technical difficulties to payment withdrawals or verification questions. A well-organized customer support system is crucial for maintaining user trust and satisfaction on any poker platform.
Players in the most well-known cryptocurrency-based poker room have several ways to contact customer support. For general inquiries, representatives can be reached via the platform’s social media accounts on X (formerly Twitter) and Telegram. Additionally, the Help section on the official CoinPoker website provides answers to frequently asked questions.
For more specific technical or financial issues, three primary support options are available:
- Send an email to CoinPoker support at support@coinpoker.com.
- Use the contact form on the Contact Us page of the official website.
- Access live chat through the gaming client by clicking the envelope icon in the upper-right corner. In the form that opens, select the topic of your inquiry—general questions, transactions, or feedback.
Depending on the category of the inquiry, responses may take 2–3 days. However, according to player reviews, CoinPoker support typically responds within an hour. For urgent issues, live chat provides a faster response time than email or the contact form. Ensure you describe your issue in detail to avoid unnecessary back-and-forth communication.
For ready-made solutions, players can also visit the CoinPoker thread on the GipsyTeam forum. The first post contains links to helpful articles and key information about the poker room. If no solution is found, describe your issue in the thread, and support specialists or other players will assist. Avoid sharing screenshots with sensitive personal data—such as wallet numbers, usernames, or passwords—on social media or forums.
CoinPoker Overview: Features and Gameplay
CoinPoker launched in 2017 as the largest poker room built on blockchain technology. The platform received a gambling license from Curaçao in 2023. Its primary currency is USDT, while the loyalty program uses its proprietary CHP coin.
Available Games
- Cash Games: Features No-Limit Texas Holdem and Omaha with blinds starting at $0.01/$0.02. During peak hours (late evenings and nights ET), tables go up to NL500–NL1K.
- MTT (Multi-Table Tournaments): Monthly prize pools total hundreds of thousands of dollars, with a schedule including freerolls and satellites. Weekend tournaments feature buy-ins up to $10,000.
- Spin Games: Popular among CoinPoker players, with buy-ins ranging from $0.25 to $100 and a maximum multiplier of x1,000.
The rake for cash games is 5%, with caps varying by limit and table size. Tournament fees are lower than the online poker industry standard at 8%. Spin games feature a 5% rake.
Players receive 33% of the rake back as part of the loyalty program, provided their account balance includes CHP. Rakeback is credited weekly.
CoinPoker also offers leaderboard competitions across three disciplines: cash games (NLH and PLO) and MTTs. Weekly prizes are shared among the top 50 players, with a total of $4,800 awarded.
How to Set Up an Account on CoinPoker
Creating an account on CoinPoker is straightforward and can be done on the website, PC gaming client, or mobile app. No identity verification is required.
Click "Register" and fill out a simple form with your name, address, username, date of birth, and password. Enter the promo code GTSEO to participate in exclusive weekly freerolls hosted by GipsyTeam.
For assistance during the account creation process, you can contact CoinPoker’s customer support team via live chat or email.
Payment Options
Deposit and withdrawal methods include USDT, ETH, BNB, POL, BTC, and CHP. For years, CoinPoker required personal wallets for transactions. Now, the "Deposit from Exchange" option allows transfers directly from crypto exchanges.
If you prefer using a phone for deposits or withdrawals, consider using PokerSwap—a secure P2P exchange platform for poker players. This service is particularly useful for those less familiar with cryptocurrencies or who use them infrequently.
Installing the CoinPoker Client
CoinPoker offers software for Windows, macOS, and Android. As of the end of 2024, the iOS app is still in the works.To download the client, visit the official CoinPoker website and click "Download." The operating system is detected automatically, and the installer download begins. If not, manually select the appropriate version.
Special Notes for Android Installation
- The app is only available as an APK file from the official website.
- Users must enable installations from unknown sources in their phone settings.
If you encounter difficulties, contact GipsyTeam support via popular messengers. Specialists can assist with downloading and installing the client, creating an account, or troubleshooting any issues. Support is available 24/7 and free of charge.
- Increased rakeback and personal bonuses
- Help with deposits and cashouts
- Access to mobile applications
- Solving problems with accounts
- Technical support
- Questions about the site and forum
Additional Resources for Poker Enthusiasts
If you’re interested in the world of poker, check out our other materials. Learn the fundamentals of poker, find the best platforms for playing online poker for money, explore poker variations, and discover sign-up bonuses for platforms like Pokerdom.
For insights into popular poker rooms like TigerGaming or Americas Cardroom, explore our detailed reviews to make an informed choice.