Both professionals and amateur players often have questions regarding the functionality of poker rooms. These questions may include technical issues (client not working, updates failing), account concerns, financial queries, or game-related doubts. Most of these can be resolved by reaching out to PokerStars support, the platform's dedicated customer service team.

'Help' section on PokerStars

As the largest online poker room globally, PokerStars has developed an extensive help section on its website. This allows players to resolve common issues independently, contacting customer support only for more complex problems. Due to high demand, responses from the support team may take weeks. For urgent concerns, players are encouraged to contact GipsyTeam support.

Categories

The help section is designed to address frequent player concerns and includes the following categories:

  • Deposits and Withdrawals: Detailed explanations of payment methods, terms for different regions, and fees.
  • Tournaments: Information about both online and offline series regularly hosted by PokerStars.
  • Play Money and Social Games: Answers regarding playing with play chips.
  • Poker: A knowledge base about poker strategies, partnerships, and the Team PokerStars PRO members.
  • Responsible Gaming: Tips on managing emotions, setting deposit limits, or blocking certain game formats.
  • Promotions: Details about bonuses and their expiration periods.
  • My Account: Information on settings, security, and personal data management.
  • Technical Issues: Guides for navigating and resolving known problems.
  • Rewards: Information about loyalty programs and Stars Coins.

The support section also includes popular articles addressing frequently asked questions about deposits, withdrawals, promotions, and more. These articles are both informative and solution-focused, enabling players to resolve issues without contacting customer support. Be sure to visit GipsyTeam's promotions page to explore the latest offers, bonuses, and exclusive deals tailored for poker players.

PokerStars withdrawal instructions

If the extensive knowledge base on the PokerStars official site doesn’t address your issue, you can reach out to their support team through the following methods:

On the PokerStars Website

The official site’s "Help" section provides two main options:

  1. Search for answers in popular articles or through categorized queries.
  2. Use the "Contact Us" button to describe your issue, selecting the appropriate category and subcategory. You can communicate in English or another supported language.
Click on the Help tab at the bottom to contact PokerStars Support

Through the PokerStars Client

Registered users can contact customer support through the desktop or mobile app:

  • Desktop: Navigate to the "Help" section and select "Contact Us."
  • Mobile: Tap the account icon in the bottom-right corner, go to "Help," and choose "Contact Support."
How to contact support on the mobile app

Virtual Assistant and Live Chat

PokerStars also provides assistance through a virtual assistant available in the live chat feature. To use this option:

  1. Visit the "Support" section.
  2. Look for the speech bubble icon in the lower right corner of the screen.
  3. Click the icon to open the chat window and type your question.

For optimal use of the virtual assistant, log in to your PokerStars account before accessing live chat.

Limitations of Phone Support

PokerStars does not offer a direct phone line for customer support. If needed, their team will contact you directly via the phone number provided during registration. Be cautious of fraudulent emails or messages; PokerStars support only contacts players from official email domains.

Players who registered on PokerStars through GipsyTeam have access to additional customer support services. GipsyTeam's support team provides free assistance seven days a week via convenient messaging platforms, including Skype, Telegram, and Discord. This ensures players receive prompt solutions to any issues.

GipsyTeam support
We will help you solve any poker question
We work around the clock without weekends and holidays
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  • Increased rakeback and personal bonuses
  • Help with deposits and cashouts
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Telegram Online chat
Skype WhatsApp Discord

PokerStars’ support system is robust, offering numerous resources for self-help and several methods for direct communication. Whether you're troubleshooting technical issues, managing account settings, or exploring promotions, PokerStars and GipsyTeam provide comprehensive assistance tailored to meet player needs. Make sure to explore GipsyTeam's other articles to enhance your skills, discover exclusive content, and deepen your understanding of the game.